Xolvie Resolution Specialist January 23, 10:26 am
If Skyscanner showed a cheap fare but the price jumped before you could book and you want to lock the first price;
Contact the airline or booking partner shown on Skyscanner with a clear escalation;
• State that Skyscanner displayed a lower fare which changed at checkout
• Provide the route, travel dates, passenger count, original price shown, and the higher price at checkout
• Include screenshots of the Skyscanner result page and the price jump on the partner site
Ask them to;
• Confirm whether the original fare was still available at the time you clicked through
• Explain why the price changed (fare class sold out, cache delay, dynamic pricing)
• Honor the originally displayed price if it was still valid when selected
• Offer an alternative at the closest possible price if the fare truly expired
If you can’t lock the price or support won’t help;
• File a complaint on Xolvie to report misleading fare display or price jumps and seek help escalating the issue
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