Skynet Worldwide charged customs but didn’t deliver, how can I get refund?

If Skynet Worldwide charged customs fees but didn’t deliver your parcel and you want a refund;

Confirm the situation and collect proof;

• Check your tracking/waybill status — note where it last updated and whether delivery failed
• Save screenshots of any customs fee notice or charge receipt
• Take a photo of any official customs documentation or email showing fees charged
• Confirm the delivery attempt status (no delivery, return to sender, stuck in customs, etc.)

Contact Skynet Worldwide Support;

• Explain that customs charges were collected (or you were told to pay), but the parcel was never delivered
• Provide your tracking/waybill number, customs fee amount, dates, and shipment details
• Attach screenshots of the customs fee notice/receipt and the tracking history
• Ask for a ticket/reference number for follow-up

Ask them to;

• Confirm whether the parcel cleared customs and was forwarded for delivery
• Explain why delivery failed or was never attempted
• Refund the customs fees you paid since the service was not completed
• Provide a clear timeline for the refund
• Escalate the case to their operations/claims team

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.