My Temu parcel hasn’t arrived after weeks with Skynet Worldwide, any advice on what to do?

If your Temu parcel hasn’t arrived after weeks with Skynet Worldwide, here’s what you should do step by step;

Contact Temu Customer Support;

• Explain that your order is severely delayed and handled by Skynet Worldwide
• Provide your Temu order number and tracking details
• Mention how long the parcel has been stuck
• Attach screenshots of the tracking page

Ask Temu to;

• Open a logistics investigation with Skynet on your behalf
• Confirm whether the parcel is lost or delayed
• Arrange a refund or replacement if delivery cannot be completed
• Give you a case/reference number and timeline

Contact Skynet Worldwide directly;

• State that your Temu parcel has been delayed for weeks
• Provide the Skynet tracking/waybill number
• Ask where the parcel is physically located
• Request escalation to their operations team

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.