I am writing regarding my ShortMax weekly subscription, which I no longer use and have been trying to cancel. On 27 March, I sent an email requesting cancellation of my subscription, but I have not received any response, nor has the subscription been cancelled. Despite my clear cancellation request, another payment was taken on 2 April. I am attaching the reference number 101392165, which I used when contacting ShortMax, so that my request can be traced more easily. I kindly request that my ShortMax weekly subscription be cancelled immediately and that the payment taken on 2 April be refunded, as I had already asked to cancel the service and have not used the app since.
I signed up for a weekly Shortmax subscription for $15.99 on 3/18/2026 using my bank card. After this first payment, I did not receive any access to the subscription, and I was then told a few days later that I needed to make another payment of $12.99. I made this second payment and only then got ac...
I have a subscription with Short Max, and I have been trying to cancel it since March 16. I sent three separate cancellation requests by email. In response, I received an automatic reply stating that there is no need to reply to the email and that my issue would be processed within 3 days, but nothi...
I have been experiencing a problem with my Shortmax app subscription, which I started and manage via the Shortmax website in the United States. Since around February 15, I have been trying to cancel my subscription through the website, but the system does not allow me to complete the cancellation pr...
I have a weekly Shortmax subscription of 19.99 registered to my email address lissandra***[email protected], with customer ID 157782***. I attempted to cancel this subscription on March 13, using every available method, including the app, the website and through the store platform, but despite this I wa...
I want to cancel my weekly subscription package that I purchased through the ShortMax app on Android, but there is no cancellation button available within the app. Despite trying multiple times over the past three days, I have not been able to cancel my membership. The weekly subscription fee has a...
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