I voluntarily purchased the weekly Pass Pro subscription in the Shortmax app on my iPhone. Later, I canceled my subscription through the app. Despite this, the system continued the subscription on its own and began charging my account automatically without my knowledge.
On February 3, 2026, I was charged $14, and on February 10, 2026, I was charged $14 again for a subscription that I had already canceled. These charges were taken even though the subscription had been canceled and were not transactions that I knowingly approved or authorized. I have not yet contacted Shortmax customer service or Apple App Store support regarding this issue.
I request a full refund of the $14 charged on February 3, 2026, and the $14 charged on February 10, 2026, for the canceled subscription. I also request that my subscription and my account within the app be completely terminated.
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
I purchased a weekly Pass Pro package in the Shortmax app and want to cancel my subscription, but there is no cancellation option anywhere in the app. I downloaded the app on my iPhone and made the payment directly within the app by entering my card details. The package shows an end date of December...
I purchased the “Weekly Pass Pro” subscription through the Shortmax app, but the subscription fee was charged to my account twice. I have receipts that clearly show this double charge. As soon as I noticed the issue, I submitted a request through the app. I was told that I would receive a response ...
I started a 7-day membership in the Shortmax app, and I wanted to cancel this membership from the very first day. Despite trying many times through the App Store subscription cancellation section, I was unable to complete the cancellation due to a “connection error” message. Even though I wanted to ...
I purchased a weekly membership through the Shortmax app and canceled the subscription before it expired. Even though the app shows my membership as canceled, for the past 2–3 weeks the system has continued to attempt to renew the subscription every week, and I keep receiving “insufficient funds” wa...
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