I ordered from Shein, but the things were returned due to "logistical reasons." On April 5th, I was informed I would receive a refund, but weeks later, the money has yet to appear in my account.
Initially, I assumed the wait was due to the previous holidays, but it's been way too long, and other customers who encountered similar problems have already received their refunds.
I'm frustrated and seeking a solution. Where is my reimbursement, Shein?
I returned items from my SHEIN order, but I haven’t received my refund yet. It’s been about a week now, and the money still hasn’t been credited back to my account. I’m starting to worry about whether this process is reliable. How long am I supposed to wait, and what should I do if my refund doesn’t...
I ordered clothes two months ago, but I haven't gotten anything yet. Even though some of my orders show as delivered, I haven't gotten any of them yet. I can't track the shipment and don't know which shipping company will deliver my order. I have bought things from Shein before, and they got to me i...
I placed an order with Shein totaling €98.69, and the expected delivery date was between April 1–3. It’s now well past that window, and my package never arrived. I contacted Shein customer service multiple times, but they were completely unhelpful and dismissive. Despite not canceling or returnin...
I placed an order and promptly canceled it prior to it being shipped. I was told that the refund would be processed within 30 minutes. However, even though Shein's account shows a "refund issued" status, I have yet to receive any payment. I submitted the refund request after canceling the order, bu...
I placed an order with SHEIN on April 27, and later received a message saying the package had been delivered to my address. However, despite being home that entire day—and even having multiple guests over—I never saw the package. I searched thoroughly in and around my property but found nothing. Si...
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