SafetyPay blocked my transaction, how can I verify my account?

If SafetyPay blocks your transaction, first confirm that the name on your bank account matches the information used for the purchase and that you completed the payment through your bank's secure online banking portal.

SafetyPay does not ask for your online banking credentials or card details, so only use its official channels if additional verification is requested.

If the transaction remains blocked, contact the merchant first to confirm the payment status, then contact SafetyPay support with your transaction reference, payment date, amount, merchant name, and any error messages.

This information allows SafetyPay to review the transaction and determine whether additional verification or manual review is required.

Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.