Royal Mail Click & Drop site was down and I couldn’t send parcels — how can I resolve?

If Royal Mail Click & Drop was down and you couldn’t send parcels, first check the official Click & Drop status page so you know if the outage was widespread or temporary before trying anything else.

If the system was simply offline, you may just need to retry after a short wait once services are restored.

Try basic troubleshooting like switching browsers, clearing cache, or using a different device, as many access or label-printing errors are local rather than systemic.

If problems persist, contact Click & Drop support by phone or email with screenshots and details of the issue, and ask if they can generate labels or reset your account from their side.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.