Rosetta Stone charged me unexpectedly, how can I get my money back?

If Rosetta Stone charged you unexpectedly and you want a refund,

Act quickly and protect your account first;

• Cancel your subscription:
– App Store / Google Play → Subscriptions → Cancel
– Rosetta Stone website → Account Settings → Subscription
– Important: deleting the app does NOT stop billing

• If linked to PayPal:
– Cancel automatic payments

Gather proof;

• Collect:
– Bank statement showing the charge
– Subscription details or lack of confirmation
– Screenshots (emails, app, billing page)

• Important:
– Strong evidence increases refund success

Contact Rosetta Stone;

• Support:
– https://support.rosettastone.com

– Submit a request or use live chat (if available)

• Write:
– “I was charged without my consent. Please cancel my subscription and issue a full refund.”

• Attach:
– All supporting documents

Request a chargeback if needed;

• Contact your bank or card provider:
– Explain it was an unauthorized or unexpected charge
– Provide your evidence

If the issue is not resolved, consider filing a complaint on Xolvie to increase visibility and push for a solution.