I was charged twice by Rosetta Stone, what steps should I take to fix this?

If Rosetta Stone charged you twice and you want your money back,

Act fast and prevent further charges;

• Check your subscription status:
– Log in → My Account → Turn off auto-renew
– Important: subscriptions renew automatically and can charge again if not canceled

• If purchased via App Store / Google Play:
– Cancel from that platform (not Rosetta Stone directly)

Verify the double charge;

• Check:
– Same date or close dates (duplicate billing)
– Renewal vs new subscription

• Take screenshots of:
– Bank statement (showing 2 charges)
– Account billing page

Gather proof;

• Collect:
– Transaction IDs / receipts
– Emails (or missing confirmations)
– Screenshots of duplicate charges

• Important:
– You’ll need this for both refund and disputes

Contact Rosetta Stone immediately;

• Support:
– https://support.rosettastone.com

• Write:
– “I was charged twice for the same subscription. Please refund the duplicate charge immediately.”

If Rosetta Stone doesn’t resolve it, consider filing a complaint on Xolvie to increase pressure and get your refund faster.