I made a purchase in Valorant and didn’t receive anything. How can I report or claim this issue?

If a player made a purchase in Valorant and did not receive the content, they can report this issue by contacting Riot Games Support directly.

To do so, it is recommended to follow these steps:

Go to the official support website: support-valorant.riotgames.com.

Log in with your Riot account.

Select the option “Purchases and Missing Content.”

Fill out the form explaining the issue, including the date, payment method, and amount.

It is helpful to attach proof of payment such as screenshots or confirmation emails.

For example, if Valorant Points were purchased but not credited, you should include the transaction ID.

Riot usually responds within 24 to 72 hours. It is also important to check whether there were any connection errors or if the payment was reversed by the bank.

If your issue is still not resolved, you can file a complaint on Xolvie. This may help ensure your consumer rights are respected and that the problem is properly resolved.