I am filing a complaint regarding two unauthorized transactions made with my North Africa Bank credit card through the PUBG Mobile platform. I did not authorize these purchases and I believe that my card information has been compromised. On 10/04/2026, two separate transactions were charged to my card ending in 4268***4120. The first transaction took place at 17:26 for an amount of 2,549.99 MAD with the reference “PUBGMobile, LU”. The second transaction occurred at 18:03 on the same day, again for 2,549.99 MAD with the reference “PUBGMobile, LU”. I noticed both of these transactions on 10/04/2026 and immediately understood that they were not made by me. I attempted to find a way to contact PUBG Mobile but I could not find any clear or accessible customer support channel to report these fraudulent purchases. As a result, I am using this complaint to clearly state that I did not authorize these payments and that they are fraudulent. I request a full refund of both transactions, totalling 5,099.98 MAD, and I also ask that these charges be cancelled and investigated as unauthorized use of my credit card on your platform. I expect the necessary security checks to be carried out, and for this situation to be resolved as soon as possible so that I am not held responsible for charges I did not make.
On February 11, 2025, two unauthorized transactions of ₺794.99 each were charged to my account for PUBG Mobile purchases—without my consent. What’s even more concerning is that mobile payments were disabled on my account, yet I suddenly received a message saying they had been re-enabled without my a...
I am extremely frustrated and demand immediate action regarding unauthorized charges made through PUBG. On April 20, 2025, without my consent or knowledge, a total of ₺2,518.98 was withdrawn from my account linked to the financial technology firm Lidio. The charges were as follows: ₺1,799.99 at 09:1...
I recently discovered that unauthorized payments were made through PUBG Mobile without my knowledge or consent. I didn’t make any purchase, yet money was withdrawn from my account. I tried contacting customer support, but I couldn’t reach anyone or get a proper response. This is extremely serious—a...
On September 26, 2025, two unauthorized transactions were made using my Garanti Bank credit card (last four digits: 3100). In addition, there was another unauthorized charge from the Apple Store, which I was able to cancel after contacting Apple Customer Support immediately. However, two payments l...
I’m truly appalled and frustrated by the situation with my PUBG Mobile account. The account identified as M******* E*** A**** has made unauthorized in-game purchases using my bank card. I was completely unaware of these transactions, and I want to emphasize that I did not give my consent for any of ...
Comments