For the past month, I have been experiencing constant issues while playing PUBG Mobile on my Samsung Galaxy S23 Ultra. The game repeatedly freezes, and my account gets restricted with the warning: “Unauthorized peripheral device detected.” This happens specifically because I use a Jopus Sorcerer Bluetooth keyboard and mouse setup. As a result, my account is banned for 24 hours almost every other day, making it impossible to enjoy the game.
I have spent around ₺100,000 on my PUBG Mobile account so far. My username is Aslan and my ID is 5158*84. Despite such a significant investment in the game, I have received no meaningful support from customer service. Every time I report the issue, I either get no reply or a generic response, while the bans keep repeating.
It is unfair for paying users to face constant restrictions just for using widely available Bluetooth peripherals. Many players use similar devices to improve their gaming experience, and instead of punishing them, PUBG Mobile should adopt a more fair and user-friendly policy.
I demand that PUBG Mobile stop banning my account for using these devices and create a more reasonable system that does not penalize loyal players.
I play PUBG Mobile on my Honor Magic Pad2, and I’ve been facing a very unfair issue. Whenever I perform well in As League matches and score 20 kills or more, my account automatically gets banned with the warning “unauthorized peripheral device detected.” So far, this has happened three times: First...
About 2–3 days ago, my PUBG Mobile account was banned on my Xiaomi Mi 11 Ultra device without any reason. I have never used cheats or third-party tools, yet my account was suspended. My Account ID is 5100*22. I currently have an active Season Pass and ongoing in-game purchases linked to this accoun...
I play PUBG Mobile on my Poco X7 Pro Android smartphone, and for the past week I’ve been facing a frustrating issue: my account keeps getting frozen every other day. This happens suddenly without any warning or explanation from the system. Despite reaching out to the support team, I haven’t received...
My PUBG Mobile account (ID: 5144*****57) has been banned unfairly, and I am extremely disappointed. I have spent significant money on this game—₺1500, ₺280, ₺300—and now I am unable to access my account without a clear explanation. How can you impose such a ban without proper justification? This is...
I am experiencing a recurring payment issue in PUBG Mobile on my Samsung A34 device. About 10 minutes ago, I attempted to make an in-game purchase worth ₺37, but the transaction was blocked with the message: “For your security, payment has been restricted.” As a result, the purchase was not complete...
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