I was shocked to find PUBG Mobile had been downloaded to my phone without my knowledge or consent, and the game was apparently approved with a simple "yes" confirmation. This resulted in an unexpected and hefty charge on my Türk Telekom bill. I never authorized the installation of this game, let alone any charges related to it. This is completely unfair and feels like a blatant violation of consumer rights. I demand both Türk Telekom and PUBG compensate me for the charges immediately. If this issue is not resolved, I will escalate it legally. This kind of exploitation is unacceptable, and I expect prompt action to fix this!
Without my knowledge or consent, I was charged twice on my phone bill for PUBG Mobile purchases, totaling ₺1650. I received a message from Turk Telekom about the transaction, but I never approved or authorized it. When I contacted customer service, they were completely unhelpful and provided no sol...
I am extremely frustrated and disappointed with Türk Telekom, Trend Mobil Ödeme, and PUBG Mobile. On my Türk Telekom mobile bill, I noticed a charge of ₺948 made through a platform called Trend Mobil Ödeme, supposedly for an in-app purchase in PUBG Mobile. The problem is, I never gave consent for th...
In my August mobile bill, I noticed an additional charge of ₺1,753 listed under “Pugg Mobil.” I never authorized this transaction, nor was I even aware it had occurred. When I contacted my mobile operator’s customer service to dispute the charge, they claimed that I had personally approved it. This ...
On August 14, 2025, I discovered that multiple unauthorized purchases had been made in PUBG Mobile through my Türk Telekom mobile line, totaling ₺2,660. These transactions were carried out without my knowledge or consent. I later learned that my phone had likely been infected with malware, which aut...
I have never played or installed PUBG on my phone, yet on March 16, 2025, at 21:45, I suddenly received multiple messages, and without my authorization, the system charged my mobile account twice for ₺825 each—a total of ₺1650. This is a serious issue. How can such a transaction occur without my ap...
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