On September 26, around 9:30–10:00 AM, I tried logging into my PUBG Mobile account on my Poco X7 Pro device, which was linked to Facebook. However, I received the error message: “This account does not exist.” My account was linked both to my phone number and my email address, but I have been unable to access it through any method. For days now, I have not been able to reach my account, and I don’t know if someone else has gained access to it.
To recover my account, I tried resetting the password, logging in from a different device, and even uninstalling and reinstalling the app, but none of these attempts worked. My account contains approximately ₺15,000 worth of UC purchases, and all of my game history is stored there. I still have my login details, and I could only access the account through Facebook.
I urgently request that my issue be resolved, my account be reactivated, and my access restored. I ask for immediate support regarding this matter.
I used to log into PUBG via my Facebook account. In September, I suddenly lost access to my account, and when I try to log in, I am redirected to a brand new account. I think my account has been stolen. I have not noticed any changes or suspicious activity on my Facebook account, but I can no longer access my PUBG account.
I had invested approximately 10,000 UC in this account, and these expenses have also disappeared. I contacted the PUBG support team to recover my account and also searched for solutions on Youtube.com, but I have not received any results.
I request that Facebook and PUBG officials return my account and protect my in-game purchases. I kindly ask for my grievance to be resolved.
I play PUBG Mobile on my Xiaomi Redmi Note 13 Pro, and until recently I could only log into my account through Facebook. On September 8, my Facebook account was closed, and since then I have been completely unable to access my PUBG Mobile account. My in-game username is “paul Berkay.” I have spent ...
I’m no longer able to log into my PUBG Mobile account, and it’s become a huge issue. After resetting my device, the game no longer recognizes it, and now the verification code is being sent to a different phone number—not mine. This number is not connected to me in any way. My PUBG account was orig...
I’ve been playing PUBG Mobile for years using my Google account to log in without any issues—until I switched phones. After upgrading my device, I initially accessed the game by scanning a QR code from my old phone. Then, I deleted the Google account from the old phone and tried to log in directly f...
My PUBG Mobile account (ID: 5194****67) was linked to a Facebook account that I haven't used in several years. Recently, I reinstalled PUBG Mobile and tried to log in, but I realized I no longer remember any of the details for that Facebook account—no email, no password, nothing. Now I’m completely ...
Today, I suddenly became unable to log into my PUBG account that is linked to my phone number. I have been logging in every day without any issues, but now, even though I enter my password correctly, I cannot access my account. Instead, I see a warning message saying: “We detected suspicious activit...
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