Cannot Cancel Playlet Subscription

I have been experiencing an issue with my Playlet subscription since around July 10. My bank card is being charged repeatedly for Playlet, but when I log into my Playlet account it clearly shows that I do not have any active subscriptions. Despite these recurring charges, I cannot cancel anything from within my account because no subscription appears on the Playlet platform. This puts me in a situation where I am paying for a service that the system itself claims I do not have. I contacted Playlet customer support about this problem, but I have not received any response so far. The charges continue in USD on my bank card even though I have no way to manage or stop them from the Playlet side. I request that all Playlet-related charges taken from my bank card since this problem started be fully refunded, that my card details be removed from the system, that all future charges be cancelled, and that I receive written confirmation that my subscription (if any) has been fully terminated and will not be billed again.