After buying/selling through PlayerUp, the terms of the ‘middleman contract’ are unclear — where can I find official information about how the service works?

How to understand the “middleman contract” terms on PlayerUp if the rules are unclear or contradictory. Here are practical and up-to-date recommendations:

Rely only on official sources.
The terms of the Middleman Service Agreement are published exclusively on PlayerUp’s official website. Do not trust third-party forums, screenshots, or intermediaries on messaging apps — they often contain outdated or false information.

Contact PlayerUp support via a ticket.
In your request, clearly state: “Please provide the official version of the Middleman contract rules that were in effect on the date of my transaction.”

Ask for clarification on fund holding and refunds.
The contract should clearly define deposit holding periods, release conditions, refund procedures, and the responsibilities of each party. If these points are unclear, request written clarification.

Do not rely on verbal explanations.
Any promises regarding payouts, guarantees, or timelines must be confirmed in writing through PlayerUp’s official channels.

Document the lack of response.
Save the dates, text, and screenshots of all submitted tickets. This is important if you later need to prove that you acted in good faith.

Report the issue on Xolvie.
If PlayerUp fails to provide transparent terms for the middleman contract, file a complaint on Xolvie.

This helps draw attention to the platform’s lack of clarity and protects users who were not given clear explanations about their funds and rights.