PhonePe Deposit Missing Despite Successful UTR

I deposited money into my DM Win account, but the amount has still not been credited to my balance. The deposit relates to order number RC20260614073006461065799a with UTR 642130216826. On the date of the transaction, I made a payment of ₹5,000 via PhonePe, and the payment went through successfully, as confirmed in the PhonePe confirmation screen. Despite this, my DM Win balance has not been updated, and the deposit is not visible in my account. I contacted my bank and requested a refund, but no action was taken and my problem was not resolved. I am now requesting that the ₹5,000 from this transaction be promptly and correctly credited to my DM Win account balance, or that a clear explanation be provided as to why it has not been processed.