Phemex banned my account right after I made a deposit, how can I regain access and retrieve my funds?
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Xolvie Resolution Specialist February 04, 3:23 pm
If Phemex has banned your account immediately after a deposit, it's essential to act promptly to regain access and retrieve your funds.
Begin by contacting Phemex's customer support at [email protected], providing your registered email address, account details, and a thorough explanation of the situation.
Phemex may require you to complete a manual Know Your Customer (KYC) verification to lift the ban. This process typically involves submitting a scan or photo of your identification document, a selfie holding the ID, and the deposit address where you want your funds sent.
Ensure all documents are clear and legible to expedite the verification process.
Familiarize yourself with Phemex's policies to understand potential reasons for account suspension, such as system abuse, fraudulent KYC, or abnormal account activities.
If you believe the ban was a mistake, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
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