Request For Refund To PDFsmart / I've Been Charged Twice 49.99 USD

I noticed that my account was charged twice by Pdfsmart with an amount of 49.99 USD each, once on 22 September 2026 and again on 20 October 2026, without any prior warning, information or my clear consent to a recurring payment. In total, 99.98 USD has been withdrawn from my account in this way. After realizing these charges, I contacted Pdfsmart and requested a refund, explaining that I did not approve being charged in this manner. However, I was told that they could not help me and my refund request was rejected. I request that the total amount of 99.98 USD be fully refunded to my account as soon as possible and that any active subscription or automatic payment linked to Pdfsmart be cancelled so that I am not charged again in the future.