Why Did PDF Guru Charge My Card Without My Permission?
Today at 6:55 a.m., I noticed that a charge of approximately $52 USD was made without my knowledge or consent on my İş Bankası Maximum credit card by a company named PDF Guru. I did not start any subscription or give any approval related to this transaction.
I have been harmed by this charge, as I did not receive any service and was not even aware of this transaction. I demand a full refund of the $52 USD charged to my card. I also request that this unauthorized transaction be cancelled and that any related subscription or membership, if one exists, be completely terminated.
Hello Melike, Thank you for taking the time to share your situation with us. We are extremely sorry for the inconvenience and anxiety you experienced due to the unauthorized charges of 2,156 TRY this morning and 2,164 TRY on December 13 from your İş Bankası Maximum credit card. We fully understand your request for an urgent refund of both payments, the complete termination of any subscriptions if applicable, and the distress caused by the negative experience with our email support. We want to emphasize that we value customer satisfaction and intend to review your complaint and rectify the situation. We would like to resolve your issue and examine your payment history and case in detail. Please contact our support team directly. In the email you send, we kindly ask you to share the associated email address, transaction codes, or the first six and last four digits of the affected İş Bankası card so that we can quickly identify the transactions and assist you. We look forward to your message so that we can help you as soon as possible and review your case. Best regards, pdfguru Team
