Unauthorized Transaction From PDFGuru
I am writing regarding an unauthorized charge of 196.71 AED made by PDF Guru to my Payit by FAB account on 10 April 2026 at around 1:00 pm UAE time, related to a web subscription. I am based in Dubai, United Arab Emirates. On Friday, 3 April, I purchased what was clearly presented as a one-week access on PDF Guru’s website and paid 0.99 USD via Apple Pay. I only intended to use this one-week access and did not consent to any form of automatic renewal or ongoing subscription. At no point did I authorize PDF Guru to charge 196.71 AED, nor was I clearly informed that such a high amount would be taken after the initial one-week period. When I saw the 196.71 AED charge on my Payit by FAB account, I immediately contacted PDF Guru and informed them that I had not authorized this payment and that I had only agreed to a one-week access for 0.99 USD. So far, I have not received any response from PDF Guru. I have not contacted my bank first because they charge a 100 AED fee to process such disputes, which is a significant additional burden on top of the unauthorized amount that has already been taken. I request that PDF Guru immediately cancel any ongoing subscription linked to my account and issue a full refund of the 196.71 AED charged without my explicit consent. I also request that any future charges be blocked and that my account be confirmed as not enrolled in any recurring payments. I expect this matter to be resolved promptly and in writing.
Hello Kendah, Thank you for reaching out to us and sharing the details of your experience. We sincerely apologize for the inconvenience, frustration, and distress caused by the 196.71 AED charge on 10 April 2026 from your Payit by FAB account following your 0.99 USD one-week access purchase via Apple Pay on 3 April, as well as the delay in receiving a response to your email. We fully understand your concern, especially given the extra burden of dispute fees from your bank, and we acknowledge your explicit request for a full refund of 196.71 AED, the immediate cancellation of any ongoing subscription, and written confirmation that no further recurring charges will occur. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account, thoroughly review your case, and assist in resolving this matter as quickly as possible. - The full email address associated with your PDF Guru account or Apple Pay transaction. - The first 6 and last 4 digits of the card linked to your Payit by FAB / Apple Pay account. - A screenshot or copy of the transaction receipt showing the 196.71 AED charge from 10 April 2026. Once we receive these details, we will locate your account in our system, ensure all recurring payments are completely cancelled, thoroughly examine your refund request, and provide you with written confirmation. Best regards, PDFGuru Team
