Unauthorized PDF Guru Payment Deducted From Bank Account
Unauthorized payment was deducted from my bank account. I did't sign up for any subscription billing and don't even know where to cancel this subscription from VSA_pdf_guru.com. I contacted PDF Guru support the first time and they said they cant pick up an account under my email address - so this is theft and fraud. I would like this investigated and refunded immediately.
Hello Elandr, Thank you for taking the time to share your situation with us. We sincerely apologize for the distress, frustration, and anxiety caused by the unauthorized payment deducted from your bank account under "VSA_pdf_guru.com", as well as the previous support response stating that no account could be located under your email address. We completely understand how alarming this situation is, and we take all allegations of unauthorized charges, fraud, and account lookup issues very seriously. We want to resolve your issue and investigate this case more deeply to locate the transaction details using alternative information and review your refund request. Please contact our support team. When reaching out, kindly include the transaction details from your bank statement, the date and exact amount charged, or the first 6 and last 4 digits of the card used so we can trace the payment in our billing system even if the email address does not match. We look forward to hearing from you so we can help you sort this out as soon as possible. Best regards, PDFGuru Team
