Request For Refund Of Unauthorised Charge PDF Guru

Hello Billy, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the surprise, frustration, and concern caused by the unexpected charge of R832.85 on 13 August 2026 following your initial payment of R16.72 on 11 August 2026. We fully understand your dissatisfaction regarding this unauthorized transaction and acknowledge your clear request for an urgent full refund of R832.85 back to your original payment method, as well as clarification on why this charge occurred. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account in our system, ensure that any active subscription or recurring billing linked to your details is permanently canceled to prevent future charges, and thoroughly review your refund request. Please contact our dedicated support team directly. In your message, kindly include: - The email address associated with your PDF Guru account or transaction. - A screenshot or copy of your bank statement showing the initial R16.72 payment and the R832.85 charge. Once we receive these details, we will locate your account in our system, verify that all future charges have been stopped, conduct a priority review of your refund request, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team