PDFGuru Is Charging Me Every Month Without My Approval
I am writing regarding unauthorized and repeated charges made by PDFGuru from my bank account ending with xxx5774. I initially paid a small amount for a one‑week trial, with the clear understanding that it was only for that trial period. After the trial ended, I did not subscribe to any monthly or premium plan and did not give consent for any further charges. Despite this, on 1 April 2026 I was charged, and again today another 49 USD has been taken from my account. These charges were made without my approval and I did not request or confirm any ongoing subscription. I have already contacted you about this issue, but I was informed that the amount would not be refunded, which I find unacceptable since I never knowingly subscribed to a recurring premium plan. I request that the latest 49 USD charge be fully refunded to my account and that any active subscription or automatic payment linked to my account ending with xxx5774 be immediately cancelled so that no further amounts are withdrawn. I expect written confirmation that the refund has been processed and that my account has been removed from any recurring payment plan.
Hello Merium, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the repeated USD 49 charges, including the ones on 1 April 2026 and today, on your account ending in 5774 following your one‑week trial. We also apologize for the previous rejection of your refund request by support. We fully understand your distress regarding these unauthorized recurring withdrawals, as well as your explicit request for a full refund of the latest USD 49 charge, the immediate cancellation of any active subscription linked to your card, and written confirmation that no further charges will occur. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to carefully re‑examine your file, review your account status, and help resolve this issue as quickly as possible. Please contact our dedicated support team directly. In your message, please include: - The email address associated with your PDF Guru account. - The first 6 and last 4 digits of the card used for the payment. - Receipts or screenshots showing the recurring USD 49 charges (including the ones from 1 April 2026 and today). Once we receive these details, we will locate your account, re‑evaluate your refund request, cancel any active payment plan, and provide you with prompt confirmation. We look forward to hearing from you so we can address your case thoroughly. Best regards, PDFGuru Team
