PDF Guru Unauthorized Subscription Charge via M-PESA
Yesterday, I noticed an unexpected automatic subscription charge from PDF Guru on my account. Last week, an amount of KSH 6,718.40 was debited via M-PESA as a card transfer, which I did not knowingly authorize as a recurring subscription payment. I have proof of the transaction showing the exact amount and date. I request that this subscription be cancelled immediately and that the KSH 6,718.40 charged without my clear consent be fully refunded. I also ask for written confirmation that no further deductions will be made from my account without my explicit approval.
Hello Amos, Thank you for reaching out to us and sharing the details of your case. We sincerely apologize for the inconvenience, concern, and frustration caused by the unexpected subscription charge of KSH 6,718.40 debited via M-PESA as a card transfer. We completely understand your dissatisfaction regarding this automatic renewal and take your request for the immediate cancellation of any active subscription, written confirmation that no further deductions will occur, and a full refund very seriously. We would like to clarify that charges are only processed with user authorization during registration, and subscription terms are presented transparently on the payment page. We want to locate your account in our system, verify that any subscription or recurring charge associated with your payment details is fully canceled, and thoroughly review your refund request. Please contact our support team directly by completing the form on our website. In your message, please include the following details: - The email address linked to your PDF Guru account (or used during registration). - The first 6 and last 4 digits of the card used for the M-PESA card transfer. - A screenshot or proof of transaction showing the exact charge of KSH 6,718.40 and the transaction date. Once we receive this information through the form, we will locate your record in our system, confirm that no future charges occur, evaluate your case for a full refund, and provide you with written confirmation. We look forward to receiving your message through the form to resolve your case as quickly as possible. Best regards, PDFGuru Team
