PDF Guru Unauthorized Subscription Charge
I recently discovered that a subscription was created with PDF Guru under the email address kinga***[email protected] without my consent, and on 14.04.2026 an amount of 49.99 € was withdrawn from my ING Germany account. I did not knowingly subscribe to any paid plan, and I did not authorize this charge. After noticing the withdrawal, I contacted PDF Guru and was informed that they had cancelled my subscription. However, they clearly stated that they would not refund the 49.99 € that was taken from my account. I find this unacceptable, as the subscription was not made with my clear and informed consent. I request the full refund of the 49.99 €, the complete deletion of my PDF Guru account and a guarantee that no further charges will be made to my ING Germany account in the future. I kindly ask for this issue to be investigated and resolved as soon as possible.
Very quick help. I got my money back. Highly recommended!
Hello Kinga, Thank you so much for taking the time to share this update with us! We are thrilled to hear that your issue was resolved quickly and that you received your money back. Providing efficient support and ensuring a smooth resolution for our users is always our priority, so hearing your positive feedback means a lot to us. If you ever need any assistance in the future, please don't hesitate to reach out to us. Best regards, PDFGuru Team
