PDF Guru Unathourised Charge Of My Account
I am writing to raise a complaint against PDF Guru regarding an unauthorised charge on my account. On 19 August 2026 I used PDF Guru’s service once to resize a PDF document and paid R19,60 for that single use. I did not knowingly subscribe to any ongoing or recurring service, nor did I authorise any further deductions beyond that once‑off payment. Despite this, on 26 August 2026 an amount of R802.40 was charged on my account as a “Recurring Card Purchase” with the description “Sa_support.pdfguru.com Nicosia”. This transaction is pending on my bank account, and I have proof of both the original R19,60 payment and the R802.40 charge that I did not authorise. I kindly request a full refund of the R802.40 and the immediate cancellation of any subscription or recurring payment that may have been started on my account without my clear consent. I also ask for written confirmation that no further charges will be made to my card. If this matter is not resolved promptly and the refund is not processed, I will have to escalate the issue further with my bank and the relevant consumer protection channels.
Hello Ziyanda, Thank you for taking the time to share your situation with us. We sincerely apologize for the distress, concern, and inconvenience caused by the unexpected charge of R802.40 on August 26, 2026, under "Sa_support.pdfguru.com Nicosia", following your initial R19.60 payment on August 19th. We completely understand your frustration regarding subscription transparency, your demand for a full refund of the pending R802.40, the immediate cancellation of any active plan, and written confirmation that no future charges will occur. Please rest assured that we take all billing complaints very seriously and aim to address them promptly. We want to resolve your issue and investigate this case more deeply to review your payment details and process your refund request. Please reach out to our support team through our contact page. When submitting your request, kindly include the email address linked to your account, proof of the transactions, or the first 6 and last 4 digits of the card used so we can locate your record immediately and assist you. We look forward to receiving your request so we can help you sort this out as soon as possible. Best regards, PDFGuru Team
