PDF Guru Overcharged My Card Without Approval
On January 6, 2026, I purchased a weekly subscription for approximately $1 USD through the website pdfguru.com, and this payment was made with my knowledge and consent. However, on January 13, 2026, an additional charge of approximately $50 USD was made without any notification or my approval from my Akbank debit card.
After this unauthorized transaction, I contacted Akbank. The bank informed me that they created a transaction dispute request and stated that this $50 USD charge made by the company was unlawful, and that issuing a refund directly by the company would be the legally appropriate action.
I request that the $50 USD taken without my knowledge or consent be refunded to my card as soon as possible.
Hello Enver, Thank you for taking the time to share your situation with us. We are very sorry for the inconvenience and anxiety you experienced due to the unexpected charge of 2,099 TL on your Akbank card on January 13, following your purchase of a 29 TL weekly membership on January 6. We fully understand the refund request you submitted after speaking with your bank and the discomfort you feel about this renewal fee that occurred without your knowledge. We would like to emphasize that we prioritize transparency in payment processes and carefully review all complaints. We would like to resolve your issue and examine your account and the transaction in detail. Please contact our support team directly. In the email, kindly provide the email address linked to your account, the transaction details, or the first six and last four digits of the affected Akbank card so we can quickly locate your transaction. We look forward to your message so we can assist you as soon as possible and review your case. Best regards, pdfguru Team
