PDF Guru Overcharged My Card After a Low-Cost Weekly Membership
On January 9, 2026, I noticed that, in addition to a one-week subscription fee of approximately $0 USD, a charge of approximately $52 USD was made without my knowledge or consent on my İş Bankası card, listed with the description pdfguru.com 8695. This charge was not clearly disclosed anywhere, and I did not receive any notification or approval message regarding it.
Despite my attempts to contact Pdfguru.com, I have been unable to reach anyone or establish any communication. I entered my card information only for the one-week subscription costing approximately $0 USD. I absolutely do not accept such a high amount being charged without notice or authorization.
I demand that the unauthorized $52 USD charge, along with the $0 USD foreign exchange tax collected at the time of the transaction, be fully refunded to my card, and that this membership/subscription be completely canceled.
Hello Ozancan, Thank you for taking the time to share your situation with us. We are deeply sorry for the distress and concern you have experienced due to the unexpected charge of 2,165 TRY (and a 4.33 TRY foreign exchange tax) that was made on your İş Bankası card after your purchase of a 15‑TRY weekly membership on January 9. We fully understand your legitimate request for a refund and subscription cancellation, especially since you did not receive clear information and were unable to reach us earlier. Please know that we take communication and payment complaints very seriously. We would like to resolve your issue and examine your account and the payment processes in detail. Please contact our support team directly. In the email, kindly provide the email address associated with your account, the transaction details, or the first six and last four digits of the affected İş Bankası card so that we can quickly locate your record and assist you. We look forward to your message so that we can help you as soon as possible and review your case. Best regards, pdfguru Team
