PDF Guru Charged Me Without Consent – Refund Wrongly Denied
I am writing regarding an unauthorized transaction made by Web PDF Guru on my iPhone for $4.99. I never ordered or approved this purchase, yet on 7 July 2026 at around 10:30 I suddenly received a notification from my mobile banking application showing that this amount had been charged. After noticing the charge, I contacted support by email, but I was informed that the amount could not be refunded. I do not accept this because the transaction was made without my consent and I did not knowingly subscribe to or purchase any service from Web PDF Guru. I kindly request that the $4.99 charged without my permission be fully refunded and that no further unauthorized charges be made to my account.
Dear Marseliana, Thank you for reaching out and sharing the details of your situation with us. We are truly sorry to hear about your experience regarding the $4.99 charge on July 7, 2026, and your frustration with receiving an initial denial from support. We completely understand how upsetting it is to see an unexpected deduction on your mobile banking app and to feel that your concern was not properly addressed when you reached out. We want to re-evaluate your case directly with our management team to review the refund decision thoroughly and ensure that no further charges occur on your account. To help us locate your transaction and process your request, kindly include: * The email address associated with your PDF Guru account or Apple ID. * Any ticket or reference numbers from your previous support email. Once we receive your message, we will prioritize looking into your case and work toward providing you with a fair resolution. Sincerely,
