Payoneer Shows $1,500 Transfer as Completed but QNB Never Received It

On July 20, 2026, I initiated a $1,500 withdrawal from my Payoneer account to my USD account at QNB Finansbank. Although the transaction appears as completed on Payoneer’s side, the money still has not reached my bank account even after 15 days.

During this period, I have repeatedly contacted both Payoneer customer service and QNB Finansbank customer service and visited the bank branch. Payoneer says that the transaction was completed successfully and that the money was sent. QNB Finansbank, however, says that there is no record of such a transaction and that no such payment has ever reached my account. I am stuck between the two institutions, and my financial loss is increasing every day.

I have been dealing with this issue for 15 days and still cannot get a clear answer about what happened to the $1,500 I sent. I request that the missing funds be located and credited to my account in full, and that I receive a written and detailed explanation regarding what happened during this process.