Parimatch Zeroed My Account Balance and Won’t Respond

I have an account on the Parimatch website, and on 21 January 2026, my balance of 4000 suddenly disappeared from my account and is no longer showing. I did not withdraw or use this money in any way, but my balance went to zero, and I cannot see any clear explanation on the site. I tried to reach Parimatch customer support about this missing balance, but I have received no response so far. This situation makes me feel very unsafe about using the platform, because a large amount has gone from my account without any information. I request that my missing 4000 be urgently returned to my Parimatch account and that I be informed clearly about what happened to my balance. I will also share screenshots as evidence to support my complaint.