Parimatch Cash Balance Shows Zero After Bonus Wagering

I deposited 500 INR into my Parimatch account today and received a 500 INR instant games bonus. After this, I wagered 500 INR as required on the instant games bonus, yet my balance now wrongly shows that there is 0 cash available in my account. I request that my wagering activity be correctly reviewed, my real money balance be restored if there has been any error, and that I be provided with a clear explanation of why my cash is showing as zero despite fulfilling the wagering with the bonus.