Brand Overview: Orivet
Orivet (Orivet Genetic Pet Care) is an animal genetics and personalized pet healthcare company founded in 2010 by George Sofronidis and Dr. Noam Pik. Headquartered in Australia with operations internationally, the company provides canine and feline genetic testing services to pet owners, breeders, and veterinarians.
Contact Info
Customer Support Email: [email protected] (United States inquiries: [email protected])
Phone Numbers:
- United States: +1 844-467-4838
- Australia: +61 3 9534 1544
- United Kingdom / Europe: +44 115 941 3070
- New Zealand: +64 21 189 5515
Industry and Operations
Orivet operates in the veterinary diagnostics and biotechnology industry. It offers non-invasive DNA collection swab kits and laboratory screening services aimed at identifying hereditary health conditions, coat traits, and breed backgrounds. Its core products and services include:
- Full Breed Profiles: Comprehensive testing panels tailored to specific purebred dog and cat breeds to detect known hereditary diseases and physical traits.
- Breed Identification Tests: Ancestry screening tools (such as GenoPet) to determine the genetic makeup of mixed-breed pets.
- Specific Genetic Marker Tests: Individual assays evaluating single diseases, coat colors, or genetic traits.
- Parentage and Profiling: DNA profiling used by professional breeders and registries for parentage confirmation.
- Personalized Life Plans: Tailored health management guidance based on a pet's genetic markers, age, and breed specifics.
User Sentiment
Public consumer sentiment regarding Orivet reflects notable dissatisfaction, with users across various platforms frequently raising issues regarding order fulfillment, technical usability, and customer communication.
- Extensive Turnaround Delays: Many customers report waiting significantly longer than the stated timeframe—often extending past several weeks—to receive sample processing updates or finalized test results.
- Unresponsive Customer Support: Users frequently report difficulty getting answers to inquiries, citing delayed email responses and trouble connecting with live support agents by phone.
- Platform and Portal Glitches: Customers express frustration with portal navigation, sample tracking errors, and issues accessing test results online, particularly following systems integrations with related brands like Paw Print Genetics.
- Mobile App Instability: App users report frequent technical issues, including software crashes when attempting to view or download completed health certificates.
- Disputes Over Accuracy and Clarity: Some pet owners report receiving breed breakdowns or health data that appeared implausible, accompanied by limited explanations to help decipher complex genetic markers.
Share Your Experience
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