I Will Not Let My Rights Be Violated; I Will Pursue Every Legal Avenue

I took my 2020 Opel Insignia Ultimate to the Diyarbakır Odabaşı authorized service for general maintenance, but instead they pushed me into major services and very high costs. Despite paying a total of around ₺520,000 to this service over time, each time I received the car, new problems appeared and parts that had been fine before were broken or damaged. When I objected to these repeated problems and the extra costs being charged to me, the attitude of the service became aggressive instead of solution‑oriented. I was even told in a threatening manner that they would only let my car leave there by tow truck, which made me feel unsafe and pressured. I do not find it acceptable that after so much payment, my vehicle is constantly being returned with new faults and I am exposed to this kind of style and threat. Because I have completely lost confidence in Diyarbakır Odabaşı, I am currently having the necessary repairs carried out at another authorized Opel service so that my vehicle can be properly and safely repaired. I request that the full cost of these repairs be covered and paid by Diyarbakır Odabaşı service so that I do not incur any additional expense, and that the threatening behavior and customer treatment at this service be examined and the necessary action taken.