I ordered a phone with a gift and OnePlus didn’t include it, how can I demand that they honor the promotion?

If OnePlus offered a gift with your phone and didn’t include it, you can demand that they honor the promotion by following these steps:

• Gather proof of the offer: save a screenshot or link to the promotion along with your purchase confirmation showing the gift. This will be key to proving their commitment.

• Contact support: use the live chat and provide your order number, purchase date, and details of the unfulfilled promotion.

• Response timeframe: ask them to confirm in writing when and how they will send the gift, or whether they will issue an equivalent refund if it is no longer available.

📌 If OnePlus still fails to deliver the promotion, publish your case on Xolvie to keep a record and put pressure on the company to respect its commitments.