OkCupid Banned Me Without Warning After Charging My Card

I created a new account on OkCupid today and purchased a Premium subscription by card through Google Play on my Android phone. I made the payment on August 8, 2026, at around 4:00 p.m. However, just about an hour later, before I even had a chance to properly browse profiles, my account was completely closed without any warning or notice.

After my account was closed, I tried to log back in, but the app displayed a message saying that there was no account or phone number registered. I did not enter any incorrect information, and no matter how I try to log in, I cannot access my account. Since my account had been closed, I canceled my Premium subscription through Google Play the same day. However, the 30-day subscription period had already started, and the amount I paid was still charged to my card.

It is also impossible to reach anyone at OkCupid. Whenever I contact support, I keep receiving the same automated email response, and no one actually investigates the issue or explains why my account was closed. I had previously seen similar complaints, but I still decided to give the app a try, only to have my account closed without explanation about an hour after purchasing Premium.

I do not accept having my account closed without explanation or having my payment taken when I did not violate any rules. I request a full refund of the amount I paid, a clear explanation of why my account was unfairly closed, and a resolution to the problems I have experienced.