My account has crashed at least 3 or 4 times, each time due to different methods employed by the price provider. The first account crash happened due to the sudden and rapid movement of a product called Copper, where the spread widened abruptly. When the account was wiped out, I was asked to deposit more money and sign a new agreement to be able to get a refund. After this incident, I was too scared to trade in Copper, so I traded in HOIL instead, but my account was wiped out again.
To recover from this, I was contacted by Mr. Ayaz who told me we only had two hours left, until 5 PM, to deposit the required amount. I deposited the said amount, but somehow it didn't reach their account, and they asked for the same amount again, claiming that without it, the previous deposit would be useless and we wouldn't be able to recover. I was already in heavy debt and had to take on more debt, but Mr. Ayaz assured me that the previous amount would be credited to my account after 5 PM. However, this did not happen, and the amount was only credited to my forex account on Monday. When I tried to withdraw it, they didn't allow it, citing the lot turnover condition.
Now, I have decided to only trade in currency pairs because I'm too scared to trade in other products. In my latest trade with GBPAUD, I lost $7000, and in a Brent trade, I lost $1200, causing my account to stop out again. The closing price of the trade doesn't appear on the chart, which seems like a deliberate attempt to make me lose. In the most recent agreement, it was stated that $1600 would be added to my balance when I completed one lot turnover. I exceeded this turnover, but they still didn't allow me to withdraw funds, citing previous agreements as an excuse, despite those agreements being irrelevant because the account had already crashed.
I had $9000 in my account and could have eventually met the lot turnover requirement. None of the promised refunds were credited to my account. The last time I made a withdrawal was in March, and for the past three months, they haven't allowed me to withdraw any money, claiming the lot condition wasn't met. Even after meeting the lot condition, they brought up another excuse about previous lot conditions, although there was no such clause in the agreement. I have been working on my account tirelessly, day and night, but all they did was make me lose money. My account was stopped out using excuses like sudden spread differences and slippage during times without significant data, and they didn't allow me to withdraw my money.