I was charged by Noom without receiving a reminder notice or email. Noom users! How can I get a refund?

2 Display

Xolvie Resolution Specialist August 30, 2024 11:50 am

First, get in touch with Noom's customer service to explain that an unanticipated debit resulted from not getting a warning on the forthcoming fee.

Don't give up if their first answer is that the auto-renewal policy prevents a refund. Emphasizing that you hadn't lately used the service and were ignorant of the renewal, gently but firmly ask to escalate the problem.

With tenacity, you might get a one-time courtesy partial refund. Should Noom still refuse to reimburse, think about challenging the charge with your bank.

These tips are what we can offer, if you know more or better ones, please share.

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