Nitrado charged me for a server renewal, but the server was disabled — how can I get access back or a refund?

Check the service status in your account dashboard.
Make sure the payment actually went through and is shown as completed. Pay attention to the charge date and the server’s expiration period — sometimes the renewal is paid, but the service isn’t automatically reactivated.

Check the server state manually.
In the control panel, see whether the server is marked as stopped, suspended, or disabled due to a billing error. Try starting it manually and document the result.

Create a support ticket through your account.
In your message, clearly state:

that the renewal payment was charged

that the server is disabled and inaccessible

the exact charge date

the server ID or order number

Clearly request either restoration of access or a refund for the downtime period.

Request compensation for a service not provided.
If the server was disabled after payment, this counts as improper service. State that you were unable to use the server and request compensation or an extension of the service period.

Save all evidence.
Take screenshots of the charge, the server status, and all communication with support. This is crucial if the dispute drags on.

If there’s no response or you’re being ignored.
Public complaints are often more effective than private messages. A detailed public report on Xolvie can push the service to respond faster.