On the evening of June 26, I received a pair of Nike Air Force sneakers as a gift. Just two days later, on June 28, I visited the Nike Midtown store to request a size exchange. To my surprise, the store manager not only refused the exchange but also raised his voice at me during the interaction, which I found entirely inappropriate and unprofessional.
The manager accused me of wearing the shoes, claiming they could not be exchanged because they were used. This is simply not true. I had only tried the shoes on once at home, and they were in perfect, unworn condition when I brought them to the store. I’m deeply upset by both the dismissive behavior and the false assumption that I had damaged the product.
As a customer, I expect to be treated with respect and to be offered solutions—not accusations. I kindly request that Nike honor the exchange for this unworn product and that the store personnel receive guidance on proper customer service conduct.
I purchased a pair of shoes from the Nike store on July 9, 2024, and to my surprise, after only a month of use, I observed considerable wear on the area above the laces. I was surprised by this, considering I have bought multiple Nike products in the past without encountering any quality problems. W...
I purchased a pair of Nike shoes 15 days ago and only wore them for one day. I’ve been buying Nike for years, but I’ve never encountered such an uncomfortable and cheaply made pair. After wearing them for just one day, the shoes severely hurt my foot to the point that I had to go to the emergency ro...
On March 18, 2025, I purchased a pair of Nike Alphafly 3 shoes from your store. I used the shoes only twice, exclusively on asphalt, for a total of just 60 kilometers. Despite such limited and careful use, the rear soles began peeling—something that should never happen with a premium performance pro...
I purchased a pair of Nike Dunk sneakers from the Nike store in Vadi Istanbul just two days ago. The staff assured me that the shoes were a size 42, so I bought them without a second thought. The next day, I wore them for the first time and immediately noticed they were too tight. When I checked th...
I bought the Nike Air Force FKJ4211-001 model from the İstinyePark Nike store. As someone who regularly wears this model, I immediately noticed that something was off with this particular pair. There were visible creases and warping in the toe area—right where the toes press against the shoe. I cons...
Comments