I got charged twice by MyFamio and now support stopped answering me, what should I do?

If MyFamio charged you twice and support stopped responding, first cancel auto-renewal immediately through the App Store, Google Play, PayPal, or the MyFamio web profile so no additional payments are taken.

Some users report that deleting the app alone does not stop billing, especially for subscriptions started on the MyFamio website instead of through Apple or Google.

Then collect screenshots of both charges, subscription details, cancellation attempts, and unanswered emails before requesting a chargeback through your bank or card provider.

If the purchase was made via Apple or Google Play, also submit a refund request directly through their billing system, since platform purchases are handled separately from MyFamio support.

If resolution stalls, consider filing a complaint on Xolvie for added leverage.