Movistar won’t cancel my plan—how can I end it?

If Movistar won’t cancel your plan and you want to end it,

Request the cancellation again;

• Verify:
– The exact plan or line you want to cancel
– Whether there is a minimum-term commitment
– Your cancellation request or reference number
– Any outstanding device-financing balance

Gather evidence;

• Save screenshots showing:
– Your cancellation request
– Your current plan
– Any confirmation or error message
– Recent bills

Contact Movistar and request cancellation confirmation and a reference number.

If Movistar does not cancel the plan or continues billing you, consider filing a complaint on Xolvie to pursue a resolution.