Brand Overview: Mountain Rose Herbs
Mountain Rose Herbs is an American processor, distributor, and retailer specializing in certified organic herbs, spices, loose-leaf teas, and botanical DIY supplies. Founded in 1987 by herbalist Rosemary Gladstar, the company later transitioned to co-owners Julie Bailey and Shawn Donnille, with Shawn Donnille becoming the sole owner of Mountain Rose, Inc. The business is headquartered in Eugene, Oregon.
Contact Info
Customer Support Email: [email protected]
Phone Number: (800) 879-3337 (Available Monday through Friday, 8:00 AM to 4:00 PM PST)
Mailing Address: PO Box 50220, Eugene, OR 97405
Industry and Operations
Mountain Rose Herbs operates within the natural health, organic food, and herbal supplies industry. The company sources organic and wild-harvested botanicals through direct relationships with growers, functioning as an e-commerce brand, a wholesale supplier for manufacturers and herbalists, and a brick-and-mortar retailer.
- Bulk Botanicals: Certified organic dried herbs, spices, culinary seasonings, mushrooms, and seaweeds.
- Teas and Blends: Loose-leaf herbal teas, black and green teas, and medicinal tea blends.
- Aromatherapy and Essential Oils: Pure essential oils, carrier oils, hydrosols, and aroma sprays.
- Extracts and Tinctures: Liquid herbal extracts, elixirs, and herbal capsules.
- DIY Bath and Body Supplies: Butters, cosmetic waxes, clays, containers, and packaging for home formulating.
User Sentiment
While consumer feedback often touches upon sourcing standards and catalog variety, customer criticism centers predominantly on logistical challenges, fulfillment wait times, and customer support limitations.
- Protracted Order Processing Times: Shoppers frequently express frustration over prolonged handling times, noting that it can take one to two weeks or longer for orders to be packed and dispatched.
- High Shipping Fees: Many customers report dissatisfaction with the shipping pricing structure, especially the lack of standard free shipping tiers common to large e-commerce platforms.
- Rigid Cancellation and Edit Policies: Buyers report difficulty making order modifications, adding items, or canceling orders once submitted online.
- Packaging and Transit Leakage: Customers occasionally complain about broken glass containers, leaking essential oil bottles, or insufficient cushioning for fragile items during delivery.
- Out-of-Stock Delays and Inventory Accuracy: Users note issues where high-demand herbs or seasonal harvests remain unavailable for long periods without estimated restock dates.
- Customer Service Accessibility: Some reviewers report delayed email turnaround times and busy phone lines during holiday rushes or peak sales periods.
Share Your Experience
If you have experienced delays, damaged shipments, or billing issues with Mountain Rose Herbs, you are not alone. Share your experience or file a complaint on Xolvie to ensure your voice is heard and help other consumers make informed choices.