MEXC Exchange Constant System Problems and Deliberate Liquidation
They appear to purposely cause system problems whenever there are none. Despite presenting documentation to live support, such as a live screen video and a photo with the date and time, my concerns are rejected. My objections are quickly deleted when I try to address the matter in the official telegram group. One notable incident is on 07.08.2023, when my 0.74 limit sell order was not completed, despite the fact that I was already in profit of $1300 with Ygg Token. I attempted to change the order to 0.64 and 0.54, but the system's confirmation window showed a random level. When I chose the Quick Close option, my $1300 profit was cut to $700, while my $900 profit was lowered to $400. This resulted in a large loss of more than $100, despite the fact that I had started off in profit. In addition, I opened a 50x short position in Ygg Token, anticipating to profit from its declining price as seen on other platforms. However, on the morning of 13.08.2023, the system shut me out, leading me to lose money despite the excellent profit conditions. During this time, I contacted the live support line and was informed that the necessary steps would be completed. Regrettably, these pledges were later withdrawn. I took the effort to document this issue by filming a video that lasts around 30 minutes and shows the system's dysfunction as well as the date and time, as well as comparing it to price boards on other exchanges. Despite this undeniable evidence, my worries and the information I gave were dismissed. To make matters worse, I was kicked out of the Telegram group for raising this problem. Overall, my platform experience has been quite unsatisfactory. Due to these persistent troubles and a lack of proper help and resolution, I have lost a total of $1470 in just two trades. I genuinely hope that my concerns are taken seriously and that proper steps are done to address these ongoing issues.
Dear MEXC User, First of all, we wish you a good day. As seen in the screenshots you provided, users cannot perform transactions during maintenance. In this case, you must first review our announcements and pay attention to the maintenance hours. Most of the maintenance is scheduled and covers specific hours. If an unscheduled emergency maintenance is performed, the process is completed as quickly as possible to avoid any inconvenience to users. Thank you for your understanding. You can contact MEXC official staff. MEXC Turkey Official ŞikayetVar Team
