LightInTheBox delayed my shipment for over a month after promising 10-day delivery—how can I speed up the process?

Start by opening a support ticket from your Order Details page and request either expedited reshipment, split-shipping of ready items, or a shipping-method upgrade at no cost, referencing the original 10-day promise.

LightInTheBox directs customers to contact support through the account/order portal.

Ask for a concrete dispatch date and carrier/tracking handoff; if they can’t meet it, request a refund due to missed delivery timeframe. Their Help Center “Contact Us” flow covers delays and escalation.

If you paid with PayPal, open an “Item Not Received” dispute within 180 days and escalate if the seller remains unresponsive. This preserves your refund path while they investigate.