I purchased an LG RC90V9AV2W washer and dryer two years ago from Media Markt in Esenyurt, Istanbul, with service provided by Kafkas Elektronik. Although the products are still under warranty, I have faced constant issues since the day I bought them. The drum of my brand-new machine broke within just two months and was sent to service. When it was returned, it was covered in scratches and damage. After only one year, the front panel was replaced, but the detergent and left drums were left damaged. I did not complain at the time, but later the door gasket tore, and when I called for service, I was charged ₺5,000 without even being issued an invoice. I believe this fee was set independently of the company headquarters. During the gasket replacement, my dryer was also seriously damaged, leaving the glass broken. I have the service contact number 02125566548, and I find it unacceptable that despite everything being under warranty, I was charged and not given a receipt. After two years of ongoing problems, my appliances are nearly unusable. Despite repeatedly requesting a replacement, my request was categorically denied. I am demanding that my products under warranty be replaced, that the fee I paid be refunded, and that all service-related damages be repaired. I expect an urgent resolution to my problem; otherwise, I will take the matter to the Consumer Arbitration Committee.
Hello We purchased an LG dryer with code RC90V9EV2W Dryer 9 kg Dual Inverter from your Gebze Center Store on 20.07.2023. After a while, the machine started to leak water from behind. We requested service on 15.01.2024, less than 6 months later, and they came and inspected the product. They called ba...
On November 19, 2025, the LG W4W8BVKKWHM.ABWPLTK washer-dryer I purchased from Media Markt was found damaged when the service team unboxed it for installation. There were multiple dents and defects on the body and top of the machine. The service technicians did not file a report; they only said they...
I purchased an LG washing machine from a store in Aydın less than two years ago. The machine is still under warranty. Recently, it started leaking water and making excessive noise. Eventually, it even began tripping the circuit breakers in my home, forcing me to call for service. When the authorize...
I bought an LG double-door refrigerator from Media Markt in Kocaeli. It was delivered on July 6th. But then, the fridge started making a lot of noise, and on August 22nd, the service team said that the product was broken and needed to be swapped out. Even though they said they would replace it on Au...
I purchased an LG washing machine from LG Brandshop CNG at Teras Park Mall, Denizli, in July 2024. From the very start, the machine has been tearing, ripping, and damaging my clothes, including newly purchased ones. Every item I’ve washed has been ruined. The service provider, Kantar Mühendislik, i...
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