Defective Installation And Damage By LG Authorized Service
I purchased two LG Dualcool Plus PC24SQ 24,000 BTU inverter air conditioners and had them installed by LG authorized technical service at my address in Susuz Village, Bucak District, Burdur Province, with an appointment scheduled for June 17, 2026. Although I was given a time slot between 3:00 PM and 4:00 PM, the team did not arrive until around 7:30 PM, which caused the installation to be carried out in the dark. During the installation of the lower-floor air conditioner, no additional refrigerant gas was charged, even though the distance between the indoor and outdoor units exceeded the standard 4-meter limit by approximately 2 to 3 meters. On the upper floor, after vacuuming was completed and the gas valve was opened for the outdoor unit, a refrigerant leak occurred because the joint connection had not been properly secured. Despite this leak, the connection was still not adequately completed or corrected. Because the installation extended into late hours, while the technician was working on the outdoor unit, his assistant damaged and broke the wall during the installation of the indoor unit. They initially promised to repair the damaged wall with plaster, but then claimed they had run out of plaster and would come back later, and left the wall broken and unfinished. When I operated the air conditioners after the installation, I noticed on June 20, 2026, that they were running inefficiently, which I believe is due to the incomplete gas and connection procedures and the faulty workmanship. Although the installation was stated to be free of charge, the workmanship provided is, in my opinion, highly problematic, substandard, and careless both technically and aesthetically. I request that another authorized LG technical service be directed to my address to completely reinstall both air conditioners in accordance with proper standards, perform thorough gas and connection checks, resolve all efficiency and performance issues, and repair the damage caused to my wall.
I scheduled an appointment with an LG authorized technical service for the installation of the two LG Dualcool Plus PC24SQ 24,000 BTU inverter air conditioners I purchased, at my address in Susuz village, Bucak district, Burdur province, for 17.06.2026 between 15:00 and 16:00. However, the service team did not respect the appointment time and arrived around 19:30 in the evening, and because of this delay the installation was carried out in darkness and under insufficient lighting. During the installation, serious technical and aesthetic irregularities and mistakes were made: 1. Lower‑floor unit gas shortage: In the lower‑floor unit, although the distance between the indoor and outdoor units exceeded the standard installation limit of 4 m by about 2–3 m, no additional refrigerant (R‑32) was charged into the system using a scale. 2. Upper‑floor unit gas loss incident: While vacuuming the outdoor unit on the upper floor and opening the gas valves, the pipe joint was not properly tightened, causing the system to leak gas to the outside. Although the service team later tightened the leaking point, they did not measure or replenish the gas that had escaped, so the unit is now operating with less refrigerant than its factory specification. 3. Damage to property (wall damage): Because the installation was delayed to late night hours, the technician, while working on the outdoor unit, broke the room wall when his assistant was installing the indoor unit. Although they said they would apply plaster, they later left the wall broken and crumbling, saying “there is no plaster left, we’ll come back later,” and left it that way. When I started using the air conditioners, I noticed that due to this faulty workmanship, incomplete connections, and gas problems, the units operate extremely inefficiently. Although I am entitled to free installation, the service provided violates both technical climate‑control standards and aesthetic rules and has caused me hardship. Accordingly, I request that LG headquarters direct a different, professional authorized technical service to my address, that both air conditioners be re‑installed from scratch in full compliance with standards, that the missing and uncharged refrigerant be measured with a scale and fully filled, that the performance issues be resolved, and that the wall damage in my home be repaired promptly.
