I bought a jacket at Lefties, and after one use the seams started to come apart. How can I arrange an exchange?

After purchasing a jacket from Lefties that showed fraying in the seams, it is essential for the customer to arrange an exchange or return of the product. To proceed with an exchange, the following is recommended:

• Keep the purchase receipt: This document is essential for any exchange or return process.

• Visit a Lefties store: Returns at physical stores are free of charge and can be made at any Lefties store in the same country where the purchase was made. There is no need to submit a prior request through the website or app; simply present the item along with the purchase receipt, either in digital or printed format.

• Check the condition of the product: Make sure the jacket is in good condition, apart from the mentioned defect, and that it has not been used in a way that worsens the issue.

If the purchase was made online and you prefer not to visit a physical store, Lefties offers the option to return the item via a drop-off point. It is important to note that this option is available only for online purchases.

You can also explore Xolvie to see if anyone has shared additional solutions regarding this issue.